MaxOffer Return Policy

At MaxOffer.com, your satisfaction is what we strive for. As a wholesaler as well as an individual vendor, it is our business to maintain long term relationships with clients. We are, therefore dedicated to following through with our service until full customer satisfaction is achieved.

If you would like to return item(s) to us, please read and follow the instructions listed. Online purchases must be returned within 30 days and must be new, unused, and contain all original packaging and accessories. You shall also contact our Help Center and one of our customer sales representatives will be glad to help you. It is crucial to understand our Return Policy and make certain the criteria are met before physically sending item(s) back to us.

How to Refund a Product?

Products with quality problem (including transport damaged) in 7 days can be returned and refunded, but several conditions must be met before MaxOffer will refund an item. We also offer partial refunds if conditions for a full refund cannot be met. Please note that some of our items are non-refundable. Please call our Help Center for clarification.

We only allow a full refund for items that have problems caused by MaxOffer. This means that damaged items not caused by MaxOffer cannot warrant a full refund.

If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund. Please note that all returns to MaxOffer.com must include either the original receipt or invoice.

Refund will be issued in the following forms:

• Credit Card/PayPal Purchases: Your refund will be credited to the original credit card/PayPal account;
• Gift Certificate Purchases: Your refund will be issued in the form of a MaxOffer Gift Certificate for future purchases at MaxOffer.com;
• Coupon Code Purchases: Your refund will be issued in the form of a MaxOffer Gift Certificate for future purchases at MaxOffer.com.

Refund will not include the following charges:

• Handling Fee: MaxOffer reserves the right to charge a handling fee on all returned products.
• Restocking Fee: Some items are subject to a 15% restocking fee, including camcorders, digital cameras, portable DVD players and portable electronics.
• Tax: The export tax for initial shipping and import tax for return will not be included in your refund.

Want to Replace a Product?

Products with quality problem (including transport damaged) in 30 days can be returned and replaced, but several conditions must be met before MaxOffer will replace an item. Note that some of our items are non-replaceable. You shall also call our Help Center for clarification.

MaxOffer will ship the replaced package back to you with no charge! We will handle all the necessary shipping fees from MaxOffer back to you.

Need to Repair a Product?

Products with quality problem (including transport damaged) in 365 days can be returned and repaired. MaxOffer.com will repair your item(s) if there is ever a problem with it. You shall also call our Help Center and one of our customer sales representatives will be glad to help you. A repairing fee might apply depending upon the reason and condition of the damaged item.

When the package finally returns to our office, we will examine the item, identify the problem, and send the package on its way for repair. Note that the time it takes to repair will differ from item to item.

Please call our customer representatives for more information.

Non-Refundable Categories

• Computers
• Electronics Gadgets

MaxOffer reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information.

Non-Replaceable Categories

• Health & Beauty Products
• Computers

MaxOffer reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information.

If you have any problems, please feel free to contact customer service, you can click here to submit a ticket.